Privacy Policy

Introduction Astrozino Casino (the “Casino”, “we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how Astrozino collects, uses, discloses, transfers and stores personal data when you access or use our website, mobile web app (PWA) and services, register an account, play games, make deposits or withdrawals, or otherwise interact with us.

The Casino is operated by Famagousta B.V., a Curaçao company (collectively “Famagousta”, “we” or “us”). Our licensing, security and compliance obligations are governed by our Curaçao gaming licence and by applicable data protection laws where relevant. By using Astrozino services you accept the terms of this Privacy Policy together with our Terms & Conditions.

Controller and Contact Information Data Controller: Famagousta B.V. (trading as Astrozino Casino) Primary contact for general enquiries and support: support@astrozino.com Data protection enquiries and exercising data subject rights: privacy@astrozino.com
Scope and Applicability This Privacy Policy applies to all personal data processed by the Casino in connection with your use of our website and services, including registration, game play, deposits and withdrawals, customer support and promotional communications. It applies to all players, prospective players and visitors regardless of jurisdiction. If local law requires additional disclosures or rights, those will supplement this Policy.
Personal Data We Collect We collect personal data necessary for account creation, compliance, safe operation of the platform and to provide and improve our services. Categories of data we collect include:

Account and identity data: name, date of birth, nationality, gender, government-issued ID details (passport, ID card), national ID/passport images, tax or national identifiers, and other identity verification documents required for Know-Your-Customer (KYC) and Anti-Money Laundering (AML) compliance.
Contact data: email address, postal address, phone/mobile number, billing and delivery addresses.
Financial and transaction data: payment card details (tokenised where possible), bank account details, e-wallet IDs, cryptocurrency wallet addresses and transaction records, deposit and withdrawal history, refunds and chargebacks.
Account activity and gameplay data: username, account identifier, games played, bets, wins/losses, bet history, timestamps, device and platform used, RTP and game provider information, betting patterns, loyalty/VIP status and points.
Technical and device data: IP addresses, device identifiers, browser and operating system information, geolocation (coarse), connection logs, log files, cookies and similar tracking technologies.
Communications data: correspondence with customer support (chat transcripts, emails), recordings or logs of live chat interactions.
Marketing and preference data: subscription preferences, marketing consents, promotional opt-in status, and responses to surveys or promotions.
Fraud and security data: risk assessments, fraud alerts, chargeback information, sanctions screening results, VPN and proxy information where detected.
Other information you provide directly: feedback, complaints, survey responses and other data you submit.

Sources of Personal Data We collect data you provide directly (registration, KYC documents, deposits, communications), data from your use of our services (gameplay, transactions), and data from third parties including payment processors, identity verification and KYC providers, fraud prevention services, affiliates (including Froggy Partners), marketing partners, publicly available sources, and regulators or law enforcement when required.
Purposes of Processing and Legal Bases We process personal data for the following purposes and legal bases:

Account creation and service provision: to register and maintain your account, enable play, process deposits and withdrawals and provide customer support. Legal basis: performance of contract.
KYC, AML and regulatory compliance: identity verification, sanctions screening, transaction monitoring and recordkeeping required by gaming and financial regulations. Legal basis: legal obligation and compliance with applicable law.
Payment processing and financial administration: to complete transactions, process refunds and comply with tax and accounting obligations. Legal basis: performance of contract and legal obligation.
Fraud prevention and security: to detect and prevent fraud, money laundering, unauthorised access, and to investigate abusive behaviour. Legal basis: legitimate interests (protecting platform integrity and users) and compliance with legal obligations.
Responsible gambling and player protection: to offer self-exclusion, deposit/time limits where applicable, conduct risk assessments, and provide interventions where problem gambling is identified. Legal basis: legitimate interests and compliance with regulatory obligations.
Promotions and marketing: to send promotional offers, newsletters and tailored offers where you have consented or where we rely on legitimate interest (balanced against your rights). You may withdraw consent or opt out at any time.
Analytics and service improvement: to analyze usage, improve functionality, detect technical issues and provide personalized game recommendations. Legal basis: legitimate interests and, where applicable, consent.
Legal claims and dispute resolution: to investigate and respond to complaints, disputes, account closures or legal proceedings. Legal basis: legitimate interests and legal obligation.

Where we rely on consent (for example some marketing communications, non-essential cookies or profiling for marketing), you can withdraw that consent at any time without affecting processing based on other legal bases.

Cookies and Tracking Technologies We use cookies, web beacons and similar technologies to provide essential website functionality, analyse usage, and support marketing and personalization.

Strictly necessary cookies: required for account login, security, and basic platform operation.
Performance and analytics cookies: used to measure site performance and usage (e.g., Google Analytics, internal analytics).
Functional cookies: to remember preferences and enhance user experience.
Advertising and targeting cookies: used to deliver relevant advertising and measure campaign effectiveness. These may be set by third parties (advertising networks, affiliates such as Froggy Partners).

You can control and disable non-essential cookies through your browser settings or via our cookie consent tool on the site. Disabling cookies may affect site functionality.

Third-Party Recipients and Sharing We share personal data with third parties where necessary to provide services or as required by law. Categories of recipients include:

Payment processors, banks and cryptocurrency custodians for deposits, withdrawals and payment settlement.
Identity verification, KYC and AML solution providers.
Fraud prevention, chargeback and risk assessment providers.
Game providers, platform and software suppliers (to provide gameplay and for dispute investigation).
Hosting, IT service providers and infrastructure providers for data storage and processing.
Customer support and CRM providers including live chat partners.
Marketing and affiliate partners including Froggy Partners for promotional and tracking purposes.
Regulators, the Curaçao Gaming Authority, law enforcement, tax authorities or courts where required by law or to protect our rights.
Professional advisors (legal, audit) and debt collection agencies if necessary.

We require our service providers to process personal data only as instructed, to implement appropriate security measures and to maintain confidentiality.

International Transfers Your personal data may be transferred and processed outside your jurisdiction, including to Curaçao and other countries where our service providers operate. Where transfers occur from the European Economic Area (EEA) or other jurisdictions with data protection laws, we will ensure appropriate safeguards are in place such as Standard Contractual Clauses, binding contractual obligations, or other lawful transfer mechanisms required by applicable law.
Data Retention We retain personal data only as long as necessary for the purposes set out in this Policy, to comply with legal and regulatory obligations (including AML and tax recordkeeping), to resolve disputes and enforce agreements. Typical retention periods include:

Active account data: retained for the duration your account is active.
Transaction, KYC and AML records: retained for a minimum of 7 years after account closure or last transaction to satisfy regulatory and audit obligations.
Marketing consent records: retained while you remain opted in and for a reasonable period after opt-out to demonstrate compliance.
Support and complaint records: retained for 7 years to allow for dispute resolution and quality control.
Aggregated and anonymised data: retained indefinitely for analytical purposes where de-identification has been applied.

After retention periods expire, we securely delete or anonymise your data.

Your Rights Depending on your jurisdiction, you may have the following rights regarding your personal data:

Right of access: obtain confirmation whether we process your personal data and a copy of that data.
Right to rectification: correct inaccurate or incomplete data.
Right to erasure (“right to be forgotten”): request deletion of personal data subject to legal and regulatory retention obligations.
Right to restriction of processing: request temporary suspension of processing in certain circumstances.
Right to data portability: receive a machine-readable copy of data you provided to us in a structured format where applicable.
Right to object: object to processing based on legitimate interests (including profiling) or direct marketing.
Right to withdraw consent: where processing is based on consent, you can withdraw consent at any time without affecting prior lawful processing.
Right to lodge a complaint with a supervisory authority: EU/EEA residents may lodge a complaint with their national Data Protection Authority. For matters relating to our licence or gambling regulation, you may contact the Curaçao Gaming Authority if applicable.

To exercise any right, please contact privacy@astrozino.com. We will respond in accordance with applicable law and may require verification of identity before fulfilling requests to protect your data security. Some rights may be limited by legal or regulatory obligations.

Security Measures We implement technical and organisational measures to protect personal data against unauthorised access, disclosure, loss or alteration. Security measures include:

SSL/TLS encryption for data in transit.
Encryption and tokenisation of payment and sensitive data where feasible.
Access controls, multi-factor authentication and role-based permissions for staff.
Regular security assessments, vulnerability scans and penetration testing.
Secure hosting and backup procedures.
Employee security training and confidentiality obligations.
Incident response procedures and breach notification where required by law.

Despite our efforts, no transmission over the internet or storage system can be guaranteed as 100% secure. We will notify affected individuals and authorities in accordance with applicable breach notification laws where required.

KYC, AML, Account Verification and Account Actions To comply with gaming, AML and KYC regulations, we require documentation to verify identity, address and source of funds. Verification is mandatory before processing withdrawals or in other cases where required by law or our policies.

If we detect suspicious activity, non-compliance with our Terms & Conditions, fraud, abuse, or risk to the integrity of the platform, we may temporarily suspend functions, restrict accounts, withhold withdrawals, close accounts and preserve funds pending investigation. Such actions are taken in accordance with our T&Cs and applicable law. Investigations may involve sharing data with regulators, law enforcement or third-party investigators.

Automated Decision-Making and Profiling We may use automated systems and profiling for fraud detection, risk scoring, bonus eligibility, responsible gaming alerts and personalised marketing. These processes may use gameplay, transaction and behavioural data to make decisions or flag accounts for manual review. Where automated decisions produce legal or similarly significant effects on you, you may have rights to contest or request human review. Contact privacy@astrozino.com for further information.
Marketing Communications and Opt-Outs We may send promotional communications by email, SMS and push notifications where you have consented or where permitted by law. You can opt out or unsubscribe from marketing communications at any time using the unsubscribe link in emails, by adjusting your account settings, or by contacting support@astrozino.com. Opting out does not affect service messages related to your account or transactions.
Affiliates and Partners We operate an affiliate program and work with marketing affiliates including Froggy Partners. Affiliates may receive a limited set of data necessary to track referrals, bonuses and commissions (e.g., anonymised player identifiers, tracking tokens). Affiliates are subject to contractual confidentiality obligations and may not retain personal data beyond permitted uses.
Children and Minors Astrozino is intended only for users of legal gambling age in their jurisdiction. We require that all users be at least 21 years old (or the higher legal gambling age in your jurisdiction). We do not knowingly collect personal data from minors. If you believe we have inadvertently collected personal data of a minor, contact privacy@astrozino.com immediately for removal and verification.
Complaints and Dispute Resolution If you have a complaint about our handling of your personal data, please contact privacy@astrozino.com or support@astrozino.com so we can investigate and attempt to resolve your concern. For gaming-related disputes, you may also contact the Curaçao Gaming Authority or other applicable regulator as described in our Terms & Conditions. EU/EEA residents retain the right to lodge a complaint with their local Data Protection Authority.
Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect operational, regulatory or legal changes. Material changes will be posted on the site with an updated Effective Date. Continued use of the service after publication of changes constitutes acceptance of the revised Policy.
Miscellaneous

Links: Our site may contain links to third-party websites. This Policy does not apply to third-party websites; please review their privacy policies.
Jurisdiction: Processing of personal data is governed by applicable laws. For disputes related to data processing and privacy, we will cooperate with regulators and applicable legal processes.

How to Contact Us For general support: support@astrozino.com For privacy, data subject rights and data protection enquiries: privacy@astrozino.com

We aim to respond to privacy-related requests promptly and, where required by law, within statutory timeframes.

By registering, transacting or otherwise interacting with Astrozino Casino, you acknowledge that you have read and understood this Privacy Policy and consent to the processing described herein where consent is the legal basis for such processing.