Responsible Gambling

At Astrozino Casino we believe gambling should be a fun, entertaining activity. We are committed to protecting our players and promoting safe play. If you or someone you know is experiencing difficulties controlling gambling activity, we encourage you to use the tools below and to contact our support team for assistance.

Operating under a Curaçao gaming licence, Astrozino provides a range of responsible gambling features. This page explains those tools, how to use them, and where to find additional help.

Who can play

  • You must be 21 years of age or older to register and play at Astrozino.
  • We do not accept accounts from minors. If we suspect an account holder is underage, we will suspend the account and request verification documents.

Responsible gambling tools we provide

You can use the following tools to manage your gambling activity:

  • Self-exclusion
    • Voluntary exclusion from your account for a defined period.
    • Available as short-term cool-off (time-out) or longer exclusion periods.
  • Financial limits
    • Set maximum deposit or spending limits on a daily, weekly or monthly basis.
  • Cool-off (time-out)
    • Temporary break from gambling while keeping the account active for future reactivation.
  • Self-assessment
    • A short questionnaire to help you evaluate whether your gambling behaviour may be risky.
  • Support and contact

Note: All limit and exclusion tools can be set through your account Responsible Gambling settings or by contacting our support team.

Tools we currently do not offer

We are committed to improving our player protection systems. At present we do not provide:

  • Cross-operator self-exclusion registry participation (i.e., exclusions do not automatically block access to other sites)
  • Wager limits, loss limits, session/time limits or reality-check pop-ups
  • Withdrawal-lock features

If you need controls not yet available on our platform, contact support@astrozino.com and our team will discuss possible options and solutions.

How to set limits, self-exclude or get help

  1. Sign in to your Astrozino account and open the Responsible Gambling section in Account Settings to:
    • Set deposit/spending limits (daily, weekly, monthly)
    • Start a cool-off (time-out)
    • Request self-exclusion
    • Complete the self-assessment questionnaire
  2. For urgent requests, or if you prefer personal assistance, contact us:
  3. After you request a change to limits or self-exclusion we will confirm the action by email and apply the agreed measure as soon as possible. If you require immediate assistance, use live chat.

What happens when you self-exclude or close an account

  • Self-exclusion prevents you from logging into and playing on your account for the chosen exclusion period.
  • During an exclusion, you will not receive marketing materials from Astrozino.
  • If you request account closure, your account will be closed and access disabled. Requests are handled by our support team.
  • We may require verification steps (KYC) when processing closures or exclusions where needed to protect your account and funds.

Verification, withdrawals and responsible gambling

  • Withdrawals require full account verification (KYC). Completing verification promptly helps avoid delay in processing withdrawals.
  • If you notify us that you are seeking help for problem gambling or request self-exclusion, we will work with you and explain the process for limits, exclusions and any impact on payment processing.

Signs that gambling may be becoming a problem

Consider seeking help if you or someone you know:

  • Spends more time or money gambling than intended
  • Chases losses or feels unable to stop
  • Lies to family or friends about gambling
  • Neglects personal, work or family responsibilities
  • Borrows money or uses funds intended for essential expenses to gamble If you identify these signs, use our tools immediately and contact support.

Immediate steps if you are concerned

  • Set a deposit or spending limit on your account.
  • Use a cool-off (time-out) or request self-exclusion.
  • Remove stored payment methods from your account and consider blocking gambling merchants via your bank or payment provider.
  • Contact our support team at support@astrozino.com or via live chat for confidential assistance.

Confidentiality and support

  • Conversations with our support team about responsible gambling are treated confidentially.
  • We will not disclose personal information except as required to comply with legal obligations or to protect your safety.

External organisations and helplines

If you need specialised support, professional or confidential help is available from independent organisations. The list below is provided for convenience; please use the service appropriate for your country or region.

  • GamCare (UK) — Helpline: 0808 8020 133 — Website: gamcare.org.uk
  • BeGambleAware (UK) — Website: begambleaware.org
  • Gambling Therapy — Online international support and chat: gamblingtherapy.org
  • 1-800-GAMBLER (US) — National helpline: 1-800-426-2537 (1-800-GAMBLER)
  • Gamblers Anonymous — Local group meetings and support: gamblersanonymous.org

If you are outside these jurisdictions, contact your local health services or search for “gambling help” plus your country name to locate support resources near you.

Our commitment

Astrozino is committed to responsible gambling and to keeping play safe and fair. We will continue to develop and improve our responsible gambling tools and customer support to protect our players.

If you have questions about responsible gambling features, need help setting limits, or wish to speak to someone about exclusion or account closure, contact us at:

You are not alone — please reach out.